Privacy Policy

Public register of procedures regarding the processing of personal data

Pursuant to §4g II pg. 2 of the BDSG (German Data Protection Act) a data protection officer will provide information regarding data appearing in points 1 – 8 of this document in accordance with §4e sentence 1 BDSG upon request presented in an appropriate fashion.

1. Name of the responsible post:

Lufthansa AirPlus Servicekarten GmbH

2. Business Manager:

Patrick W. Diemer (Chairman)
Roland Kern

3. Address of the responsible post:

Lufthansa AirPlus Servicekarten GmbH
Dornhofstr. 10
D-63263 Neu-Isenburg

Director of Data Processing: Dr. Ulrich Arnold
Data Protection Officer: Achim Roth

4. Protection of data collection, processing or use:

The company’s objectives are:

1. To provide payment services including, but not limited to, participating in the payment card business, the payment authentication business, the in- and outgoing payment business, the debit note business, the bank transfer business including or excluding the management of payment accounts and including or excluding the granting of credits in connection with the management of payment accounts;

2. To participate in payment systems;

3. To store and process data, process cards on behalf of third parties, develop, create and distribute software, provide consultation services, process invoice data in electronic formats, operate and market online portals (for example, for business travelers and travel managers), distribute card terminals, operate a print shop and a letter shop, customize customer and service cards, provide logistics and fulfillment services, provide services for third-party programs for customer retention, provide barter cards for the compensation business;

4. To make use of usage rights regarding traffic infrastructure including acquiring and selling these rights, for example, for toll roads, parking spaces, ferries, tunnels, etc.

5. To market services provided by the company or by third parties.

Data collection, processing and use of personal data occur only for carrying out business of Lufthansa AirPlus Servicekarten GmbH.

5. Description of groups of persons affected and their related data or data categories:

Essentially, Lufthansa AirPlus Servicekarten GmbH captures, maintains and uses data for the following groups of people to the extent that this is necessary to fulfill the purposes specified in 4:

  • Customers (address data, credit card data, bank data)
  • Prospects (products of interest, address data)
  • Employees (administration, payroll, personal development, management, training and communication)
  • Enrollees (administration and communication)
  • Business partners and suppliers (address data, administration and performance data)
  • Contact persons for the aforementioned groups and press contacts (support information and address data).

6. Recipients or categories of recipients to whom data may be disclosed:

Public service authorities where high-priority legal regulations demand, external contractors according to §11 BDSG, as well as external offices and internal Lufthansa AirPlus departments, for fulfilling the purposes specified in 4.

7. Statutory periods for deleting data:

After expiration of storage obligations and periods as decreed by regulatory authorities, the relevant data is routinely deleted. Any data to which this does not apply is deleted if it is not needed for the purposes specified in 4.

8. Planned transmission of data to other countries:

Data are transmitted to authorities, customers and suppliers in various countries within the context of conducting transactions that fulfill the business purpose in accordance with the above-named international regulations.

Lufthansa AirPlus Servicekarten GmbH
Data Protection Officer